Legal Center

Privacy Policy

Last updated: December 18, 2025

This Privacy Policy explains how Semcore (“Semcore”, “we”, “us”, or “our”) collects, uses, shares, and protects personal data when you visit our websites, use our data and AI platform, interact with our services, or communicate with us. It is intended to meet the transparency requirements of the EU General Data Protection Regulation (“GDPR”).

By using our services, you acknowledge that you have read this Privacy Policy. Where we rely on consent, you will be asked to give an unambiguous, freely given, specific, informed, and revocable consent.

Identity and contact details

Semcore is the “controller” of personal data processed in connection with our marketing sites, platform, and customer relationships, unless a different role is specified in a contract. Our full contact details and registered address are provided on our website; these can be used for any questions or requests regarding this Policy.

If we appoint a Data Protection Officer (“DPO”) or EU representative, their contact details will be published on our website and can be provided on request.

Types of personal data we process

The personal data we process depends on how you interact with Semcore. We generally process:

Identification and contact data: name, business email, job title, company name, phone number, and country/region.
Account and platform data: usernames, authentication and role information, workspace configuration, logs of access and actions in the platform, and support communications.
Technical and usage data: IP address, browser type, operating system, device identifiers, general location based on IP, and information about how you use our websites and platform.
Marketing and communication data: marketing preferences, event registrations, content interactions, and responses to surveys or feedback requests.

In providing our data platform, customers may ingest or connect datasets that contain personal data about their own users, customers, or employees ("Customer Data"). For Customer Data, Semcore generally acts as a "processor" and processes such data only on documented instructions from the customer.

How we collect personal data

We collect personal data in the following ways:

Directly from you: when you complete web forms, sign up for a trial or subscription, create an account, contact support, or attend our events.
Automatically: via cookies, SDKs, and similar technologies when you use our websites or platform, capturing technical and usage data.
From third parties: such as your employer, integration partners you connect to Semcore, analytics providers, and publicly available sources.

Purposes and legal bases for processing

Under the GDPR, we must identify a lawful basis for each processing purpose. Depending on the context, we process personal data for:

Platform Operation

Create/manage accounts, enable integrations, and provide customer support.

Basis: Contractual Performance / Legitimate Interest

Security & Improvements

Troubleshooting, analytics, testing, and preventing fraud or abuse.

Basis: Legitimate Interest

Marketing & Development

Newsletters, event invitations, and personalizing content.

Basis: Consent / Legitimate Interest

Cookies and similar technologies

We use cookies to operate our websites, perform analytics, and support marketing. Where required by GDPR and ePrivacy rules, we obtain your consent before setting non‑essential cookies and provide an easy way to withdraw or change your cookie preferences at any time.

Recipients of personal data

We may share personal data with the following categories of recipients

Service providers: cloud hosting, analytics, billing, CRM, and security providers.
Business partners: third‑party tools you choose to connect to Semcore.
Authorities: where required by law or in connection with legal claims.

International data transfers

Semcore may transfer personal data outside the EEA or the UK. In such cases, we ensure appropriate safeguards are in place, such as EU-approved Standard Contractual Clauses.

Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Once personal data is no longer needed, we will delete or anonymize it.

Your GDPR rights

Under GDPR, you have the following rights in relation to your personal data:

Right of access to your data
Right to rectification of errors
Right to erasure (forgetting)
Right to restriction of processing
Right to data portability
Right to object to marketing

To exercise these rights, please contact us.

Security of personal data

We implement technical and organisational measures designed to ensure a level of security appropriate to the risk. However, no security measures can be completely infallible.

Children’s data

Our services are intended for business users and are not directed to children. We do not knowingly collect personal data from children under the legal age of consent.

Contact us

To exercise your rights or ask questions about this Policy, you can contact us through our website or your account representative.